{"id":84,"date":"2026-06-30T13:07:17","date_gmt":"2026-06-30T11:07:17","guid":{"rendered":"https:\/\/p-j4su3f.project.space\/2026\/06\/30\/within-the-same-organisation-every-department-faces-different-ai-challenges\/"},"modified":"2026-07-02T12:33:44","modified_gmt":"2026-07-02T10:33:44","slug":"within-the-same-organisation-every-department-faces-different-ai-challenges","status":"publish","type":"post","link":"https:\/\/euaiact-academy.com\/en\/2026\/06\/30\/within-the-same-organisation-every-department-faces-different-ai-challenges\/","title":{"rendered":"Within the same organisation, every department faces different AI challenges"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The industry determines what a company has to deal with.Die Branche bestimmt, womit ein Unternehmen zu tun hat. But even within the same organisation, every department uses AI in a completely different way. The question that preoccupies the marketing manager never occurs to the accountant \u2013 and vice versa. A training course aimed at everyone therefore almost inevitably fails to address the needs of most people.<\/p>\n\n<h2 class=\"wp-block-heading\">One company, many AI worlds<\/h2>\n\n<p class=\"wp-block-paragraph\">Even within a single medium-sized company, people with completely different points of contact with AI sit side by side. What is the central issue for one role simply does not arise in another. A training course that tells everyone the same thing therefore fails to address the issues relevant to most people.<\/p>\n\n<p class=\"wp-block-paragraph\">Let\u2019s look at just how different the issues actually are.<\/p>\n\n<h2 class=\"wp-block-heading\">Just how different the questions really are<\/h2>\n\n<ul class=\"wp-block-list\">\n<li><strong>Personnel and HR. <\/strong>The most sensitive area. This involves job applications, personnel data and job advertisements. As soon as AI influences the pre-selection of applications, this is considered a high-risk scenario \u2013 the utmost care is required here.<\/li>\n\n\n\n<li><strong>Marketing. <\/strong>Runs on AI-generated text and AI-generated images. The dominant issue is labelling: from August 2026, AI-generated content must be identifiable. This department, however, never deals with applicant data.<\/li>\n\n\n\n<li><strong>Sales. <\/strong>Quotes, customer emails, data from the CRM. The key question is: which customer data can be used in which tool \u2013 and which is best avoided?<\/li>\n\n\n\n<li><strong>Accounting and Finance. <\/strong>Figures, contracts, confidential business data. Here, confidentiality takes precedence over everything else; image labelling is not an issue.<\/li>\n\n\n\n<li><strong>Customer Service. <\/strong>Chatbots and draft responses. The chatbot must identify itself as AI \u2013 transparency in direct customer contact is key here.<\/li>\n\n\n\n<li><strong>IT. <\/strong>Sits on the other side of the table: handles tools, access rights and security. Their questions are technical in nature, not content-related.<\/li>\n\n\n\n<li><strong>Management \/ Executive. <\/strong>Uses AI for research, initial drafts and strategic work \u2013 often with the most confidential documents in the entire organisation.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Seven roles, seven priorities.. What is central to one is not even a peripheral issue for another.<\/p>\n\n<h2 class=\"wp-block-heading\">Why \u2018a bit of everything for everyone\u2019 helps no one<\/h2>\n\n<p class=\"wp-block-paragraph\">Generic training attempts to cover all topics for everyone. The result: everyone is overloaded with irrelevant information, whilst their own genuine questions get lost. The accountant doesn\u2019t need to learn how to tag AI images; the Marketing colleague doesn\u2019t need to learn how to handle applicant data. If you try to teach both of them both things, you lose both of them.<\/p>\n\n<p class=\"wp-block-paragraph\">Department-specific training is therefore the opposite of information overload: everyone learns what actually happens in their own day-to-day work \u2013 concise, relevant, practical. This saves time and, at the same time, ensures that what has been learnt actually sticks, because it is linked to real tasks.<\/p>\n\n<h2 class=\"wp-block-heading\">The role changes \u2013 the person remains<\/h2>\n\n<p class=\"wp-block-paragraph\">One point is particularly important to me here, especially in small and medium-sized enterprises: there, one person often wears several hats. The administrative assistant does the bookkeeping and Customer Service. The Managing Director takes care of Marketing on the side. The sales representative steps in to help with support.<\/p>\n\n<p class=\"wp-block-paragraph\">A department-specific approach must therefore not mean pigeonholing someone. It means: everyone receives exactly the building blocks that match their actual tasks \u2013 including several, if someone fulfils multiple roles. It is not the job title that matters, but what the person actually does.<\/p>\n\n<h2 class=\"wp-block-heading\">Industry and department together ensure precision<\/h2>\n\n<p class=\"wp-block-paragraph\">This brings us full circle to the industry. The industry determines what the company fundamentally deals with; the department determines what the individual does on a day-to-day basis. Only when both are right \u2013 the \u2018what\u2019 of the company and the \u2018how\u2019 of the role \u2013 does compulsory training become something that sticks in the mind and helps at the right moment.<\/p>\n\n<p class=\"wp-block-paragraph\">Generic training is quickly completed. Targeted training is effective \u2013 because it meets each person exactly where they actually are.<\/p>\n\n<p class=\"wp-block-paragraph\"><em>That is why employees at the EU AI Act Academy choose the modules that match their actual tasks \u2013 even several, if someone has multiple roles. Everyone learns what their own day-to-day work requires, rather than what is irrelevant to it<\/em><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The industry determines what a company has to deal with.Die Branche bestimmt, womit ein Unternehmen zu tun hat. But even within the same organisation, every department uses AI in a completely different way. The question that preoccupies the marketing manager never occurs to the accountant \u2013 and vice versa. A training course aimed at everyone [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[],"class_list":["post-84","post","type-post","status-publish","format-standard","hentry","category-eu-ai-act"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/euaiact-academy.com\/en\/wp-json\/wp\/v2\/posts\/84","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/euaiact-academy.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/euaiact-academy.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/euaiact-academy.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/euaiact-academy.com\/en\/wp-json\/wp\/v2\/comments?post=84"}],"version-history":[{"count":1,"href":"https:\/\/euaiact-academy.com\/en\/wp-json\/wp\/v2\/posts\/84\/revisions"}],"predecessor-version":[{"id":85,"href":"https:\/\/euaiact-academy.com\/en\/wp-json\/wp\/v2\/posts\/84\/revisions\/85"}],"wp:attachment":[{"href":"https:\/\/euaiact-academy.com\/en\/wp-json\/wp\/v2\/media?parent=84"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/euaiact-academy.com\/en\/wp-json\/wp\/v2\/categories?post=84"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/euaiact-academy.com\/en\/wp-json\/wp\/v2\/tags?post=84"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}